How to File a Complaint Under RERA?

In the dynamic world of real estate, the introduction of the Real Estate (Regulation and Development) Act, 2016 (RERA) has been a game-changer. It ensures transparency and accountability in the real estate sector, protecting homebuyers’ interests. If you are facing issues with a real estate developer, knowing how to file a complaint under RERA can be crucial. Here is a step-by-step guide to help you navigate the process efficiently.

What is RERA?

RERA stands for the Real Estate (Regulation and Development) Act, 2016. It was enacted to safeguard the interests of homebuyers and promote transparency in the real estate sector. Each state and union territory in India has its own RERA authority to regulate and address grievances.

Who Can File a Complaint Under RERA?

Any homebuyer, investor, or stakeholder in a real estate project can file a complaint under RERA. This includes individuals or groups who believe that the promoter, builder, or real estate agent has violated the provisions of the RERA Act.

Common Reasons for Filing a Complaint

1. Delay in Possession: If the builder has delayed the possession of the property beyond the agreed date.
2. False Advertising: If the developer’s advertising material or promises do not match the actual property.
3. Defects in the Property: Issues with the construction quality or promised amenities.
4. Non-Refund of Booking Amount: If the builder refuses to refund the booking amount despite valid reasons.
5. Non-Compliance with RERA Regulations: Any other violation of RERA rules and regulations.

Process of filing complaint in GUJRERA

1. Login to GUJRERA official website
2. Click on complaint registration tab
3. The screen will be popped up with a form. Fill all the necessary details regarding the complaints along with the proper documentation
4. Fill the form and click on submit button
5. Make payment of Rs 1000 as registration fees.
6. You will get an acknowledgment number after submitting the form
7. Please make note of this number. This will be used for future reference

Download RERA Rules here

Steps to File a Complaint Under RERA

1. Identify the Appropriate RERA Authority

Each state has its own RERA authority. You need to file the complaint with the RERA authority of the state where the real estate project is located. For example, if your property is in Ahmedabad, you would approach the Gujarat RERA.

2. Gather Necessary Documents

Ensure you have all relevant documents, such as:

• Sale agreement
• Payment receipts
• Builder-buyer agreement
• Any communication with the builder
• Proof of any advertisement or promise made by the builder

Also Read: Verify Your Real Estate Agent’s RERA Registration

3. Draft the Complaint

Your complaint should be clear and concise. Include:

• Personal details (name, address, contact information)
• Details of the project and the builder
• Description of the issue and supporting evidence
• Relief sought (compensation, refund, completion of project, etc.)

4. Submit the Complaint Online

Most RERA authorities have an online portal for filing complaints. Here’s a general procedure:

1. Visit the official RERA website of the respective state.
2. Navigate to the complaint registration section.
3. Fill in the required details and upload supporting documents.
4. Pay the prescribed fee. The fee varies by state and nature of the complaint.
5. Submit the complaint.

5. Track the Complaint

After submission, you will receive a reference number. Use this number to track the status of your complaint online.

6. Attend Hearings

The RERA authority will review your complaint and may schedule hearings. Ensure you attend these hearings and present your case clearly.

7. Resolution

RERA aims to resolve complaints within 60 days. The authority will pass a judgment based on the facts presented and order the necessary relief.

Tips for Filing a Successful RERA Complaint

1. Be Thorough: Ensure your complaint is detailed and supported by evidence.
2. Follow Up: Regularly check the status of your complaint and attend all hearings.
3. Seek Legal Help: If necessary, consult a legal expert to guide you through the process.

Conclusion

Filing a complaint under RERA is a structured process designed to protect homebuyers’ rights. By understanding the steps and following them diligently, you can seek redressal for any grievances against builders or developers. Remember, RERA is there to ensure that your investment in real estate is safe and transparent.