GUJRERA (RERA Gujarat) 2024: How to Check Registered Projects / File a Complaint?

The official website of Gujarat’s Real Estate Regulatory Authority, GujRERA, helps prevent fraud and makes homebuying easier for people. Read on to learn more about GujRERA.

Gujarat’s real estate sector has undergone a remarkable transformation, reaching global standards. This is attributed to various factors such as the expansion efforts of the Gujarat Municipal Corporation, the implementation of RERA Gujarat, development of essential infrastructure, and the state’s growth as a prominent commercial and industrial hub.

Among these factors, Gujarat RERA has particularly benefited many homebuyers, agents, and promoters. This legislation has established a secure system, fostering transparency and solidity in the real estate market. Whether you’re looking to invest in property or are a developer, agent, or promoter, this blog will guide you through understanding RERA Gujarat, its registration process, fees, and more.

What is GUJRERA (RERA Gujarat)?

The government of Gujarat launched GUJRERA (Gujarat Real Estate Regulation Authority) in May 2017. GUJRERA operates under the Real Estate (Regulation and Development) Act, 2016. The aim of RERA Act Gujarat is to closely monitor the real estate sector in Gujarat and protect the interests of homebuyers. The online portal offers assistance regarding project and agent compliance, registration, filing complaints, and resolving issues, among other services.

Vision and Functions of RERA Gujarat

Vision: The vision of RERA Gujarat (GUJRERA) is to create a transparent, accountable, and efficient real estate sector in Gujarat. It aims to protect the interests of homebuyers, promote fair practices, and ensure timely delivery of real estate projects.

Functions:

Regulation and Promotion: Regulate and promote the real estate sector in Gujarat to ensure fair practices and protect consumer interests.
Project Registration: Oversee the registration of real estate projects to ensure they comply with legal standards and guidelines.
Agent Registration: Ensure real estate agents are registered and adhere to the code of conduct.
Complaint Redressal: Provide a platform for homebuyers to file complaints and seek redressal for grievances related to real estate transactions.
Transparency and Information: Maintain a transparent database of registered projects and agents, providing easy access to information for consumers.
Timely Project Delivery: Monitor the progress of real estate projects to ensure they are completed and delivered on time.
Consumer Protection: Safeguard the interests of homebuyers by ensuring developers adhere to the promises made at the time of sale.
Legal Compliance: Ensure compliance with the Real Estate (Regulation and Development) Act, 2016, and other relevant laws.

By fulfilling these functions, RERA Gujarat aims to create a robust and trustworthy real estate environment in the state.

As per the latest update shared on GujRERA website, there are:

Particulars	Numbers
Complaints resolved	3530
Projects registered	10,117
Agents registered	2089
Projects completed	4298

Services Provided by GUJRERA

Project Registration: Ensuring projects comply with regulatory standards.
Agent Registration: Registering agents to ensure they follow the code of conduct.
Complaint Filing and Redressal: Offering a platform for filing complaints and resolving disputes.
Compliance Monitoring: Monitoring projects to ensure compliance with plans and timelines.
Information Transparency: Providing access to detailed information about projects and agents.
Consumer Protection: Enforcing legal standards to protect homebuyers.
Guidance and Support: Offering guidance on regulations and processes.
Educational Resources: Providing materials to inform stakeholders about regulations and best practices.

GujRERA: Gujarat RERA Online Portal

The Gujarat state government created an online portal called GujRERA to make it easy for citizens to use the services offered by Gujarat RERA. This portal helps users track their real estate investments and get real-time updates.

Key Features and Benefits of the Gujarat RERA Online Portal:

Quick Registration: The portal offers a fast and easy registration process. Users can sign up by providing basic details like their name, mobile number, and email address.
Simple Navigation: With a user-friendly navigation feature, the portal allows users to find important links on the dashboard and quickly access the required sections. This saves time and helps users get answers to their questions quickly.
Real-Time Updates: The portal has a “Latest Happenings” section on the homepage, providing recent updates on specific real estate projects.
Analysis & Reports: Users can view the number of registered and approved projects, check the total investment made, see the number of complaints resolved, and find the number of registered agents.

Check Status of Gujarat RERA-registered projects

We advise new homebuyers to check the status of RERA-registered projects before buying a property. This ensures accountability and transparency during the purchase. Here’s how you can check the status:

Log in to the RERA Gujarat website.
Click on “Registration” in the menu bar and then select “Agent”.
A list of registered agents will be displayed.
To check in a particular city, click on “Company” or “Individual” under the city name.
A list with registration numbers and agent names will be displayed.

This process helps you verify the credentials of agents and projects, making your property purchase safer and more informed.

How to file a complaint on Gujarat RERA Online?

You can easily file a complaint on the Gujarat RERA website. Here’s what you need to do:

Visit the GujRERA website.
Click on the “Citizen” tab.

3. then select “Complaint”.

4. Choose the appropriate option. If you are filing a complaint as a homebuyer, click on “Login”. If you are not registered, register yourself first.

5. Fill out the complaint form with your details, including name, address, and a description of the complaint.

6. Make a payment of Rs 1000 and then click “Submit”. Your complaint will be registered. Later, you can use the same portal and login credentials to check the status of your complaint.

How to File a Complaint Offline with Gujarat RERA

If you prefer to file a complaint offline with Gujarat RERA, follow these steps:

Obtain the Complaint Form: Visit the Gujarat RERA office or download the complaint form from the official GujRERA website.
Fill Out the Form: Complete the form with all required details, including your name, address, and a detailed description of your complaint.
Attach Supporting Documents: Gather and attach any relevant documents that support your complaint, such as purchase agreements, payment receipts, or correspondence with the builder or agent.
Pay the Fee: Prepare a payment of Rs 1000. Check the GujRERA website or contact their office for the accepted payment methods (e.g., demand draft, banker’s cheque).
Submit the Form: Submit the completed form and supporting documents, along with the payment, to the Gujarat RERA office. Ensure you receive an acknowledgment receipt for your submission.
Track Your Complaint: After submission, you can track the status of your complaint by visiting the GujRERA office or contacting their helpline.

If a homebuyer has to file a complaint regarding compensation, then they will have to submit Form B under section 12, 14, 18, 19 of RERA Act 2016 to the RERA Adjudicating officer.

Note for Online Complaint Filing with Gujarat RERA

If you are filing a complaint online, you will need to pay the fees online. The payment can be made using a debit or credit card. At the payment screen, select your preferred payment method and enter the amount. Then, input the unique token number provided. Make sure to accept the declarations before clicking “Submit” to complete the payment process.

How to Raise a Ticket on GujRERA

To raise a ticket on GujRERA, follow these steps:

Visit the GujRERA Website: Go to the official website of Gujarat RERA.
Login to Your Account: If you have an existing account, log in using your credentials. If not, register yourself on the website.
Navigate to the “Raise a Ticket” Section: Once logged in, locate the section dedicated to raising tickets or complaints. This may be found under the “Citizen” or “Complaint” tab.
Fill Out the Ticket Form: Complete the ticket form with all necessary details related to your issue or complaint. Include information such as your name, contact details, description of the problem, and any supporting documents.
Submit the Ticket: After filling out the form, submit your ticket.
Track Ticket Status: You can track the status of your ticket through your GujRERA account. Updates on the progress of your ticket will be provided as it is processed by the Gujarat RERA team.

Registering a Complaint with RERA Gujarat as an Association

If a group of residents wishes to file a complaint against a real estate agent to the Gujarat Appellate Tribunal, it must be registered as an association. Alternatively, individuals can file complaints if they do not form an association.

Eligibility Criteria for RERA Gujarat Registration

To register on the RERA Gujarat website, a promoter, developer, or real estate agent must meet the following criteria:

Constructing a building or apartments as a developer or builder.
Involved in the renovation of a building.
Developing a building on barren land for sale purposes.
A public body constructing a building on government-owned land.

Fees for RERA Gujarat Registration

Promoters, developers, and real estate agents are required to pay a fee when registering a project on the RERA Gujarat website. The charges are as follows:

Registration fees for Promoter

Type of project	Registration fee
Commercial	Rs 20 per square meter for plots not more than 1000 square meters. For plots more than 1000 square meters the fee is Rs 25 per square meter
Group housing	Rs 5 per square meter for plots not exceeding 1000 sq.mt. Rs10 per sq.mt for the plots which acquire space of more than1000 per square meter
Plotted development	Rs 5 per square meter
Mixed development (Residential + Commercial)	Rs 10 per sq. m. for an area not exceeding 1000 sq. m., Rs 15 per sq.m. for an area exceeding 1000 sq. m., or a maximum of Rs 10 lakh

Registration fee for real estate agent

Promoter Type	Registration fee
Individual	Rs 10,000
Other than Individual	Rs 50,000
Renewal of registration	For an individual it is Rs 5,000 and other than individual it is Rs 25,000

By meeting these eligibility criteria and paying the necessary fees, individuals and associations can register complaints and projects on the RERA Gujarat website, ensuring transparency and accountability in the real estate sector.

Registration Process in Gujarat RERA

To register a project as a promoter or real estate agent, follow these steps:

Step 1: Visit the official website of RERA Gujarat.

Step 2: On the homepage of the GujRERA website, click on “Project Registration” if you are a promoter or developer. If you are a real estate agent, click on “Agent Registration.”

Step 3: Fill out the property registration form or agent registration form. Select the promoter type and enter your email ID.

Step 4: You will receive an OTP (One-Time Password) on the email address you provided.

Step 5: Enter the required information in the registration form and proceed to make the payment online using a credit card, debit card, or payment banks.

By following these steps, promoters and real estate agents can successfully register their projects or themselves on the RERA Gujarat website, ensuring compliance with regulatory requirements.

Also read: Stamp Duty and Registration Charges in Gujarat (2024): A Definitive Guide

RERA Gujarat Registration Documents

Before registering a property on GujRERA, ensure you have the following documents ready based on the type of registration:

Keep these documents ready before registering a property on GujRERA:-

Type of registration	Document checklist
Promoter	For the registration process with RERA Gujarat, ensure you have all the necessary documents ready. These include the company registration certificate, passport-size photographs of the promoter and project head, completion certificate of the project, a no objection certificate (NOC), architect certificate, photographs of the building/flat/apartment, Form 1, Form 1 BPAN card, Form 1-A, balance sheet of the past three years, profit & loss certificate, income tax return copy, land document, title clearance certificate, approved plan layout, and encumbrance certificate. Having these documents prepared will facilitate the smooth registration of your project with RERA Gujarat.
Real Estate agent	To register as a real estate agent with RERA Gujarat, you’ll need to gather several important documents. These include your address proof, PAN card, identity proof, details of your enterprise type, registration details, memorandum of association, articles of association, bye-laws, and passport photographs of both yourself as the real estate agent and any partners involved. Ensuring you have these documents in order will streamline the registration process and ensure compliance with RERA regulations in Gujarat.

Rules and regulations of Gujarat RERA

To ensure a smooth process and avoid potential issues, it’s crucial to familiarize yourself with the rules and regulations of Gujarat RERA. Here are some key points to keep in mind:

Developers must quote prices based on the RERA carpet area. Charging based on the super built-up area is not permitted.
Developers are restricted from charging more than 10% of the property cost as an advance payment.
Complaints filed by homebuyers, promoters, or real estate agents must be resolved within 120 days.

You can access the full set of rules and regulations of RERA Gujarat, including downloadable PDFs in Gujarati, on the official RERA Gujarat website. Being aware of these regulations will help you navigate the real estate process in Gujarat smoothly and efficiently.

Gujarat RERA office address

For any concern related to RERA Gujarat you can contact the following address and contact number.

Address- Gujarat Real Estate Regulatory Authority 4th Floor, Sahyog Sankul, Sector-11, Gandhinagar-382010
Phone number- (079) 232-58659
Email ID- inforera@gujarat.gov.in
Gujarat Real Estate Appellate Tribunal Dr. Jivraj Mehta Bhavan, Block No – 8 , 2nd Floor, Gandhinagar
Contact No (079)-23255988

Why To Buy GujRERA-Approved Projects

There are several compelling reasons to choose GujRERA-approved projects when investing in property in Gujarat. Firstly, opting for RERA-approved projects ensures a smoother and hassle-free investment experience. GujRERA conducts rigorous checks on all builders in Gujarat, providing buyers with peace of mind and assurance about the projects they invest in. By choosing RERA-approved projects, buyers can avoid potential issues and uncertainties, leading to a more relaxed and stress-free investment journey. With GujRERA’s thorough checks and regulations in place, buyers can confidently invest in properties knowing that they are backed by a reliable regulatory framework.

Latest news on Gujarat RERA 2024

Gujarat RERA plans to eliminate the requirement for developer certification starting from the June quarter.

On May 21, 2024, Gujarat RERA made a big change that helped real estate developers in the state. Before, developers had to give lots of different certificates, like ones from architects, engineers, and accountants, and also show progress reports every three months. The developers’ group asked for this rule to be changed because it was a hassle and cost them money. So, Gujarat RERA agreed and said developers don’t need to give those certificates anymore, starting from the next three months. They also made a new website to give more details about projects.

A large majority, around 70%, of the cases filed with Gujarat RERA have been resolved. Ahmedabad has the highest number of cases filed compared to other places.

As of May 16, 2024, Gujarat RERA has resolved more than 70% of the cases filed within the last 7 years. From 2017 to 2024, Gujarat RERA has worked diligently to address the concerns of both homebuyers and developers. Of all the cases filed during this period, over 50% originated from Ahmedabad. Officials from Gujarat RERA note that most cases involve issues related to compensation, revocation of RERA registration, and the removal of illegal constructions.

Interestingly, more than 15% of the cases filed with Gujarat RERA have been resolved amicably. In terms of the number of cases filed, Ahmedabad leads the list, followed by Vadodara and Surat.

In conclusion, GUJRERA’s objective is to regulate, restructure, streamline, and oversee the real estate sector. The implementation of RERA in Gujarat has led to swift resolutions of issues faced by homebuyers and investors. Additionally, it has simplified the registration process for agents and promoters, making it easier for them to register their projects on the website.